Wise Vs OFX – 7 Must Knows

Sick of paying high fees and want to know who you can trust to transfer your money?

You have come to the right place!

OFX and Wise (formerly TransferWise) are both top picks but for very different purposes.

OFX VS Wise

Make no mistake: Their strengths include inexpensive transfers and top ranked customer service – two very important aspects of the money transfer process.

So, why would you choose one over the other? 🤔

They have very different fee structures, customer support methods and 3rd party reviews.

In the next few minutes, you will find which one will stand out over the other for your specific needs.

Let’s get stuck into it! 

Disclosure: This post contains affiliate links which can save you money! For more information, see my disclosures here.

Quick Comparison: The Big Differences

When it comes to money transfers, Transferwise (now Wise) and OFX are our top picks but for very different reasons.

Started over 20 years ago (1998), OFX was one of the original services to slash the fees banks charged while focusing on customer service the banks could only dream of. Now days, what you get with OFX is a service that uses a combination of online and offline (24/7 phone) customer support to ensure your money arrives inexpensively and with a minimum of fuss.

Born in 2010, Wise was designed to help drive fees super low and be very transparent in everything it does. Wise has an up to date user experience to provide an efficient service focused on the needs of international individuals and small to medium businesses.

So, whats the big difference?

We believe, Wise is best for transferring smaller amounts (below $7000 USD/£4000 GBP/€4500 EU/$9500 CAD/AUD). While Wise is extremely inexpensive they also keep their customer service standards high.

Like us, most people love the Wise calculator where you can see how much money will arrive including fees (Spoiler alert: it’s hard to beat).

Meanwhile OFX is best for large amounts over $7000 USD/£4000 GBP/€4500 EU/$9500 CAD/AUD. The main reason for this is that regulations in many different countries can make transfers frustrating and/or expensive but OFX does a great job of keeping transfers inexpensive and hassle free.

As a bonus, OFX may charge a fixed fee of $15, however by using this link you can avoid these fees all together – forever.

Wise

Wise Likes:

  • Our top choice for transfers below $7000 USD/£4000 GBP/€4500 EU/$9500 CAD/AUD
  • Affordable transfer fees with a transparent fee structure that removes hidden fees
  • Supports transfers to 70+ countries
  • Guarantee on the exchange rate (up to 40 hours hours)
  • Simple and efficient online platform and app
  • Available for personal and business
  • Multi-currency account for personal and business

Wise Dislikes:

  • Bank-to-bank and card-to-bank transfers only (no cash)

OFX

OFX Likes:

  • One of the most affordable services for large international bank transfers above $7000 USD/£4000 GBP/€4500 EU/$9500 CAD/AUD
  • 24/7 phone support available everywhere with offices in US, UK, Canada, Australia, New Zealand, Singapore, and Hong Kong
  • Supports 50 currencies
  • Exchange rates locked while you fund transfer
  • Removes hidden fees for most transfers
  • Available for personal and business
  • Multi-currency account for businesses

OFX Dislikes:

  • Fixed $15 fee for transfers below $10,000 (but this can be removed)
  • Bank-to-bank transfers only

1. Real Fees & HIDDEN Fees

Wise

  • Transparent fee structure: see the exact amount the receiver will get before you even sign up
  • Very low fees (starting from 0.35% of the amount). Depends on the currencies and amount
  • Removes hidden fees like sending and receiving fees by having local bank accounts in supported areas
  • Credit or debit card charges are applicable for card-funded transfers (this is normal)

OFX

  • Low percentage margin on the exchange rate (usually between 0.4 – 2% of the amount), which goes down as the amount goes up, making large transfers especially inexpensive
  • Local bank account in 115 countries, which removes hidden (sending and receiving fees) for most transfers
OFX Exchange Rate Fees as a Percentage
OFX % fee on exchange rate reduces

2. Are They Safe?

Wise

  • As part of regulations, Wise (formerly TransferWise) keeps their operating funds separate from your money (like JP Morgan or Barclays, depending on your location)
  • They have a dedicated fraud detection team and are regularly audited
  • You’ll get real-time notifications for account activities
  • Their website uses two-factor authentication to keep your money and personal information safe

OFX

  • Passwords, security questions and automatic time-outs
  • Fraud prevention utilises a multi-layered approach to detect and prevent fraud by detecting phishing, malware and fraudulent apps that are targeting our product and customers.

3. Ease of Use – Some BIG Differences

Wise

  • Handle everything online – from checking rates to setting up transfers
  • Customer service can be reached via email or chat
  • Extensive FAQs should you have any questions about your transfer
  • Mobile app (iOS and Android) for notifications, setting up transfers, monitoring rates, etc

OFX

  • Both online and offline support at physical locations
  • Customer service can be reached 24x7 by phone
  • Mobile apps for monitoring rates as well as setting up and tracking transfers
  • Flexible transfer services like Spot Orders, Forward Contracts, and Market Orders
  • More similar to OFX is XE who are also geared towards larger transfers – See XE Vs OFX

4. Reviews (inc. Negative Ones) — What Others Are Saying

Wise

Wise is rated 4.6/5 on Trustpilot with over 140,000 reviews, which is considered “Excellent.”

Positive

  • Affordable rates
  • Fast transfers
  • Simple and easy to use

“I have been using Transferwise for 3-4 years and have always found the service to be quick, reliable and with good exchange rates. The new(ish) Debit card is also really useful when travelling and when making internet purchases in foreign currencies.”

– Simon Glatman on Trustpilot

“Easiest, fastest, cheapest money transfer service. I have used this for my business and for personal transfers.”

– L Taylor on Trustpilot

“Best international transfer service I have found. Good exchange rates, low fees, process funds very very quickly. Have used multiple times, both for private and business, and have never had a problem. The money value it says will be at other end is correct, no extra fees drop out on the way like other services I used to use. Very happy with their service.”

– Linda on Trustpilot

Negative

  • Account unexpectedly frozen

Some of their users complained that Wise paused their transfers or froze their account unexpectedly, which can be distressing.

Sometime this occurs when Wise’s team requires more information which can occur with larger transfers or other red flags.

Check out our full reviews of Wise and the Wise multi currency account.

OFX

OFX is rated 4.3/5 on Trustpilot with over 4800 reviews , which is considered “Great”

Positive

  • 24x7 customer service
  • Fast and safe transfers
  • Bank-beating fees

“Excellent customer service. I had a few issues with a money transfer into the account and this was resolved efficiently and in a polite way. I will now be using this service on a regular basis for international transfers.”

– Steve Brown on Trustpilot

“I have used OFX to send and receive funds overseas. The process is easy, safe and fast. Better rates than banks and no fees.”

– Wendy on Trustpilot

“I am very happy with the service provided. I must have called them at least 7 times before I transferred funds to Europe. The staff were available 24 hours per day and answered my questions. They were very understanding of the urgency of the matter and were accommodating. I highly recommend this service!!!!!”

– Mary Kapogiannis on Trustpilot

Negative

  • Transfer delays

Some users were disappointed with OFX’s transfer speed.

On digging deeper into many of these reviews, it appears that many could be resolved simply with better communication. Bank-to-bank transfers by default are relatively slow due to the banks at either end more than anything else.

Setting up accounts can also take longer than expected as OFX meets regulators needs for larger transfers.

Check out our full review of OFX here.

5. Transfer Speeds

Wise

Popular currencies (like USD, GBP, EUR, AUD, CAD, NZD, SGD) and card-funded transfers are completed quickly – usually from a few hours to 1 day.

Exotic currencies can take 2-4 days, while transfers funded by a bank account can take anywhere between 1-3 business days.

OFX

OFX processes popular currencies (USD, GBP, HKD, EUR, JPY, INR, PHP, etc.) in 1-3 days, while more exotic currencies take 3-5 sometimes up to 7 working days.

Worth noting that transfers setup during banking hours are processed faster than those set up on the weekend or other holidays.

6. Customer Service and Support

Wise

  • Online support focus with extensive user friendly FAQs
  • Responsive customer service teams are focused on live chat and email, and they are leaders in this

OFX

  • Both online and offline support
  • 24x7 phone and email support
  • Support from 8 office locations around the world (US, UK, Canada, Australia, New Zealand, Singapore, and Hong Kong) means that if you call during business hours you are likely to get someone very familiar with the bank you use and other questions you may have.

7. Cool Extras

Wise

  • Multi-currency account lets their users hold, manage, and convert between 50+ currencies as well as get local bank details in 10 currencies
  • Business account offers bulk payments and integration with various financial software

OFX

  • Multi-currency account for businesses
  • Pay and get paid in multiple currencies
  • Integration with Xero

Verdict

With 6 ties, 1 win for OFX, and 1 for Wise (was TransferWise), it’s safe to say that both are stellar currency transfer providers. Truthfully you will be hard pressed to beat either of these.

But there can be only one winner!

And there is, but it comes down to the amount you want to send.

In short, OFX provides the confidence needed (see reviews above) for large transfers but the online platform of Wise with its wonderful transparency on fees and notifications makes them a great choice.

Use OFX (less the $15 fee)  for amounts above $7000 USD/£4000 GBP/€4500 EU/$9500 CAD/AUD or compare the fees for Wise below $7000 USD/£4000 GBP/€4500 EU/$9500 CAD/AUD.

Fees are also an important factor of course.

OFX helps you save big on larger transfers ($10,000 USD and above) while Wise is ideal for you if you need to frequently send smaller amounts ($7,000 USD and below).

Wise also has the added advantage of setting you up with a multi-currency wallet and a pre-paid MasterCard debit card when you sign up for Wise multi-currency account (a no brainer if you’re an expat, long term traveller, or do business overseas).

So which service is best for you ultimately comes down to your specific needs.

In reality, you might want to open an account with both and simply use the service right for the amount you want to send.

That is what we do.

Happy Transfers!

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