Zelle Vs CashApp

Find which app is for you!

Zelle vs CashApp

Yes, Cash App and Zelle are two of the most popular options to send money within the US but don’t be fooled – these two apps have some major differences.

If you’re looking for a transfer service that’s lightning-fast and free, then Zelle maybe best for you.

But if you’re looking for a service that can do that and more, then Cash App is the app might be the best choice for you.

With Cash App you can send money to other Cash App users instantly as well as send money to other bank accounts using a slower (but free) option or instantly (with a small fee).

With Cash App you can also hold actual account balances and access a wide range of financial tools. This means you can do far more with CashApp like pay friends back for dinner or manage your personal finances.

Let’s get stuck into it!

Disclosure: This post contains affiliate links, which may save you and do not cost any more. For more information, see my disclaimers  here.

1. Zelle vs CashApp: Quick Comparison

Zelle offers free bank transfers, while CashApp has instant transfers between users and offers additional financial goodness. Even though both apps have low ratings on Trustpilot, the ratings on Apple are both 4.8/5 and on Google Play with CashApp gets 4.6/5 with Zelle trailing at 3.8/5.

ZelleCashApp
🏛️ TrustOwned by a collection of banks, Zelle can be trusted like a bankOwned by Square, CashApp is a Nasdaq listed, reputable company.
🏛️ Origin2017, Arizona (the US)2013, California (the US)
💁🏼‍♂️ ClientsPersonal and BusinessPersonal and Business
💱 CurrenciesUSDUSD and GBP
⚖️ RegulationsRegulated in the USRegulated in the US and UK
🛡️ SecurityHigh. Features security protocols such as PIN and requires US bank
account authentication when you sign up.
High. Deposit protection can be up to $250,000 by the FDIC for Cash card customers. Features security protocols Security PIN, Touch ID, or Face ID
Reviews“Bad” – 1.1/5 on Trustpilot with
over 600 reviews (March 2023)
“Bad” – 1.3/5 on Trustpilot with
over 3,600 reviews (March 2023)
💰 FeesNo fees
(participating banks may charge fees)
Depends on funding method, market conditions, and withdrawal methods
⚙️ Processing daysInstant2-3 days standard transfer to a bank account.
Instant transfers available.
🌐 Official WebsiteVisit ZelleVisit CashApp

2. What is Zelle?

Zelle (review) is a payment facilitator that’s built into the mobile apps of over 1,700 financial institutions (like banks and credit unions in the US) so you can send and receive money from friends, family, and trusted small businesses for free.

See whether your bank offers Zelle here

ACH (Automated Clearing House) and wire payments for domestic payments in the US can be expensive – you’ll easily pay between $5-$15 USD. 

Zelle is available for both personal and business users (small businesses) – and you can still use Zelle even if your bank or credit union doesn’t offer Zelle. Just create an account with them directly here.

Zelle Pros

  • No fees charged by Zelle
  • Both big and small transfers (banks may have limits)
  • Instant payments
  • Available with 1700 banks and credit unions in the US
  • Available for personal and business

Zelle Cons

  • One trick pony (not much more than transfers)
  • Can’t add credit cards (bank-to-bank transfers only)





3. What is CashApp?

CashApp (review) is a digital wallet that lets users in the US send and receive money affordably locally.

You can also set up USD to GBP and GBP to USD transfers with CashApp (no other countries or currencies are supported for international transfers). 

CashApp is available for personal use and businesses and you also get a Visa debit card for both online and offline transactions. 

CashApp works almost like a checking account and if you are Cash Card customer, you get deposit protection up to $250,000 by the  FDIC (Federal Deposit Insurance Corporation) in the event that the bank holding your funds fails and all necessary deposit insurance requirements are met if you’re in the US. However, they don’t have a banking license. 

You can also buy stocks and cryptocurrency on CashApp.

CashApp Pros and Cons

CashApp Pros

  • Available for personal and business use
  • Funds are FDIC-insured in the US up to $250,000 USD (for Cash Card customers)
  • Offers a Visa debit card
  • Allows for the investing and trading in stocks and cryptocurrency
  • International transfers between US and UK

CashApp Cons

  • Not a bank
  • Small amounts only ($250 within any 7-day period and receive up to $1,000 within any 30-day period)
  • Not free for instant transfers




4. Zelle vs CashApp: Which has the Cheaper Transfer Fees

Zelle

Zelle is free to use for both personal and business users. 

However, check with your bank to see if they charge sending and receiving fees.
























CashApp

Personal transfers (local)

  • Standard transfers (3-days) – Free if sending from balance you hold
  • Instant transfers – 1.5% of the amount
  • Funding with a card – 3% of the amount 

Business transfers (local)

  • For every payment received – 2.75% of the amount
  • Cash for Business accounts do not pay any fees for Instant Deposits, which means you get access to your funds instantly. 

International transfers (personal and business)

  • Transfers at the mid-market rate between UK and US
  • Sending and receiving bank fees/card fees may be applicable

Other fees 

  • At in-network ATMs – $2.50 per withdrawal
  • Out-of-network ATMs – $2.50 + operator fees
  • These fees can be waived if you deposit at least $300 USD in paychecks into your CashApp account every month

Winner: Zelle

If you have a checking account with a high street bank in the US, Zelle is the cheapest way to send money to friends, family, and trusted small businesses.

CashApp functions like a digital wallet and is free to use if you opt for standard 3-day bank transfers. There are other fees involved – for instant transfers, card payments, ATM withdrawals, etc. – that can add up.

However, CashApp offers a lot more functionality and is also available in the UK.

5. Zelle vs CashApp: Locations and Currencies (and Some Alternatives)

Zelle

Zelle is available in the US and offers local transfers in USD.


CashApp

CashApp is available in the US and UK.

You can do local transfers in USD and GBP as well as USD to GBP and GBP to USD international transfers.

Winner: CashApp

CashApp offers both local and cross-border payments in USD and GBP, while Zelle is only available for local transfers in the US.

Looking for a digital banking option in the US and UK that also offers international transfers?. Check out Revolut (review)

Looking for a money transfer service for both local and international transfers from the US, UK, and beyond?

Check out Wise (review) for affordable bank-to-bank transfers from the US, UK, Canada, Europe, Australia to 70+ countries in 40+ currencies. 

Wise also offers a multi currency account (review) that’s great for frequent travelers and growing global businesses. You can hold, manage, and convert between 50+ currencies, get a MasterCard debit card that works in 200+ countries, and spend like a local with local receiving accounts.

Want to send cash abroad affordably? Try WorldRemit (review) and Remitly (review).

6. Zelle vs CashApp: Real-time Transfer Speed

Zelle

Instant transfers if you’re registered with Zelle for free – no instant deposit fees



CashApp

Standard transfer to a bank account: 2-3 days

Instant transfer to a debit card also available by paying a rush fee (0.5% -1.75% fee with a minimum fee of $0.25).

Winner: Zelle

Transferring money locally with Zelle is instant and free, while CashApp charges a rush fee for instant deposits.

7. Zelle vs CashApp: Which is more secure?

Zelle

  • Zelle is owned by 7 licensed banks in the US (including JP Morgan, Wells Fargo, Chase, etc.) and your transactions are covered by the EFTA and Regulation E.
  • US bank account authentication when you sign up for Zelle
  • No bank account details are shared when you transfer money
  • PIN and other security protocols of respective bank mobile apps


CashApp

  • Regulated in the US and the UK
  • Deposit protection up to $250,000 by the FDIC in the US (for Cash Card customers)
  • Security PIN, Touch ID, or Face ID for their app and website
  • Push, email, and text notifications for all account activities 
  • Bitcoin is stored in offline servers

Winner: Tie

Both Zelle and CashApp are completely secure services.

Zelle is owned by seven of the US’s largest banks and backed by thousands of other licensed banks. They also go through a thorough authentication process when you sign up for Zelle. 

However, Zelle recommends sending money to people and businesses you know and trust only because the payments are instant and can’t be canceled.  

CashApp is regulated in the US and the UK, and they offer deposit protection in the US as well for card holders. They also offer industry-leading protocols for their mobile app and card payments to keep your money and data safe.

8. Zelle vs CashApp: Which app is best for your business?

Zelle

  • Available in the US
  • Get paid through bank transfers
  • Can receive any amount – big or small
  • No fee for receiving payments








CashApp

  • Available in the US and UK
  • Get paid by sharing your CashApp QR Code, $Cashtag, or email/phone number associated with their account.
  • Fund payment by bank account or card
  • Receive any amount once the account is verified
  • Send USD to GBP and GBP to USD transfers
  • A fee of 2.75% of the amount for every payment

Winner: Tie

Both Zelle and CashApp are ideal for small businesses that operate locally in the US (and UK in case of CashApp).

And while CashApp charges a 2.75% fee for all payments, they offer more ways to get paid as well as international transfers between the US and the UK. 

However, since Zelle is built into the mobile apps of high street banks in the US, sending larger bank transfers would be more convenient and secure with Zelle.

9. Zelle vs CashApp: Third-party reviews – Can You Trust Them?

Zelle and Cash App both enjoy pretty strong reviews in the App Store (Apple) at 4.8/5 each and with Google Play, where Cash App gets 4.6/5 and Zelle gets 3.8/5.

However on Trustpilot, which for both these Apps show mostly negative reviews things get really interesting!

Zelle

Zelle is rated 1.1/5 on Trustpilot with over 600 reviews – which is surprising since it’s backed by high street banks in the US. 

Positive Reviews (2% of reviews)

The users who had a positive experience loved its convenience and zero transaction fees.

Negative Reviews (96% of reviews)

While Zelle’s instant payment feature is convenient, it can also lead to issues as highlighted below. 

  • Some people got scammed

Since Zelle transfers money instantly, people who sent money to businesses and other people they don’t know personally, couldn’t cancel the transfer and get their money back. Entering wrong emails and phone numbers of the recipients also led to payment issues where Zelle couldn’t help them get their money back. 

  • Poor customer service

Once people realized that they had been scammed, they naturally wanted robust fraud protection support, which Zelle wasn’t able to provide.

What they said

There IS NO customer service. Two choices, all of which forces you through robot choices–NO humans, no real help. All I want to do is cancel my account so I can switch bank accounts…but there is no way to do that online, with the app, with a representative. What a nightmare. I guess I’ll be using Venmo…

Micki A














CashApp

CashApp is rated 1.2/5 on Trustpilot with over 3,700 reviews. 

Positive Reviews (6% of reviews)

The users who had a positive experience said that they loved the ease and simplicity CashApp offers – these were about 3% of the reviews on Trustpilot. 

Negative Reviews (93% of reviews)

Despite CashApp’s attractive feature of a cross-border payments in USD and GBP, security breach and poor customer service are a few of users’ complaints with the app.

  • Potential security breaches 

Some CashApp users noticed unauthorized transactions in their CashApp accounts, while others noticed their accounts were flagged and canceled.

As a regulated financial service, CashApp regularly audits transfers on their platforms and also provides deposit guarantees up to $250,000 on their platform.

However, they were unable to prevent resolve some of these payment fraud cases. 

We recommend using CashApp as a checking account only and sending money to people and businesses you know to avoid these issues. 

  • Poor customer service

Currently, you can only reach CashApp via a chatbot, which can be frustrating if you find money missing from your account or if your account is blocked. 

CashApp provides low cost transfers, and a way to keep their costs low is to optimize how their customer service team resolves issues. However, that often affects the customer experience.

What they said

I recently made a paper deposit of 65k USD to Cash App, but the funds were not available hours later. I reached out to customer support through the app and received no response. After calling customer support and waiting for a call back, my issue remained unresolved. I was eventually able to recoup my money after two weeks with the assistance of a cybersecurity attorney. This experience has led me to believe that Cash App’s customer service needs improvement.

Bruce Philip

Winner: Tie

Zelle is integrated into the mobile apps of 1700 banks and financial institutions in the US, but they only have about 600 user reviews on Trustpilot. Meanwhile Cash App has a larger but still relatively small 3700 reviews.

This leads us to believe that only people who had a bad experience tend to put their reviews on Trustpilot, but it does leave us with some interesting insights into where there might be some issues like scams and customer service.

Final Verdict – Which app is better?

With 2 wins for Zelle, 1 for CashApp, and 3 ties, it’s pretty difficult to pick a clear winner. 

If you’re in the US and already have an account with a high street bank (business or personal), Zelle can help you save a lot on fees for local transfers

CashApp is great if you want to dip your toes into digital banking, investing in stocks, and buying crypto, while also enjoying low-cost local transfers to friends, family, and trusted businesses in the US and the UK.

You might also like Cash App Vs Venmo.

What are the main differences between Zelle and Cash App?

Cash App can do everything Zelle and much more. Zelle allows you to to transfer between bank accounts instantly and for free. Meanwhile with Cash App you have a to wait a few days for the free transfer option or you can pay a small fee for instant transfers. Cash App has online banking like cards, budgeting tools and you can also buy stocks and crypto.

Is Zelle safer than Cash App?

Technically both are safe, but Cash App has far greater flexibility and therefore is more likely to be used for scams.

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